Updates to Mutual Obligation Agreements – New South Wales 

Mutual obligations have been suspended for New South Wales job seekers and participants. In Greater Sydney this is until Tuesday 5 October inclusive. For regional NSW in the 38 LGAs that remain in lockdown, this is until Tuesday 21 September 2021 inclusive.

For more information on mutual obligation visit the DESE Website. 

For more information on which sites are closed or affected by COVID-19 restrictions click here.


Updates to Mutual Obligation Agreements – Victoria

The Australian Government has  suspended mutual obligation requirements in from Thursday August 5 2020 to Tuesday 5 October 2021 (inclusive). 

These arrangements apply to job seekers and participant with mutual obligation requirements across our services: jobactive, Disability Employment Services and ParentsNext.


You can feel safe

Just like other businesses you’ve visited recently, we’ve got our COVID Safe plans in place and our offices are cleaned regularly.  When visiting our sites, we ask that you please check in using the QR codes on site, use the provided hand sanitizer and abide by social distancing rules. Wear a face mask where required or where physical distancing isn’t possible. 

If you’re sick…

If you’re sick, have been to a recent COVID-19 hotspot or have been told to self-isolate by health authorities you must not attend your appointment, activity or training in person. You must also tell your provider who can advise you about requesting a temporary exemption from mutual obligation requirements. You can also contact Services Australia or your provider for information about exemptions.

Return to face-to-face servicing Fact Sheet

From March 9 2021, face-to-face appoints have returned. Everything you need to know about the changes to servicing. Click below to find out more.

Find out more
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Have any questions?

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Give our team a call on 1300 139 920

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