What are my National Standards for Disability Service Rights?

  1. Rights - I have the right to exercise control and choice when I use services or supports. I also have the right to dignity of risk and to be free from discrimination or harm.
  2. Participation and inclusion- I have the right to participate in my chosen community. I also have the right to decide how I have contact with family, friends and community.
  1. Individual outcomes - I have the right to lead and direct decisions about my life and how the services I use support me.
  2. Feedback and Complaints - I have the right and freedom to give positive and negative feedback about all aspects of my supports and services and expect to see improvements as a result. I also have the right to independent advice and support to provide feedback or make a complaint when I need it.
  3. Service access - I have the right to access services based on fair and equal and transparent criteria, and support for referral when a service is not available.
  4. Service Management - I have the right to services and supports that are effectively managed, regularly reviewed, accountable and contemporary.

I am on NDIS can you help me?

NDIS participants can access Campbell Page employment services. Campbell Page also offers NDIS Support Coordination.

What are my National Standards for Disability Service Rights?

  1. Rights - I have the right to exercise control and choice when I use services or supports. I also have the right to dignity of risk and to be free from discrimination or harm.
  2. Participation and inclusion- I have the right to participate in my chosen community. I also have the right to decide how I have contact with family, friends and community.
  3. Individual outcomes - I have the right to lead and direct decisions about my life and how the services I use support me.
  4. Feedback and Complaints - I have the right and freedom to give positive and negative feedback about all aspects of my supports and services and expect to see improvements as a result. I also have the right to independent advice and support to provide feedback or make a complaint when I need it.
  5. Service access - I have the right to access services based on fair and equal and transparent criteria, and support for referral when a service is not available.
  6. Service Management - I have the right to services and supports that are effectively managed, regularly reviewed, accountable and contemporary.

How do I leave feedback?

We have a range of ways you can tell us what you think. You may receive a SMS survey from us after you attend an appointment. Directly to your consultant or the site Business Manager. Email us viahello@campbellpage.org.au Our website –Contact Us Web chat Phone call to our contact centre 1300 139 920 Complaint Resolution and Referral Service (CRRS) who are - an independent, fair and impartial service that provides assistance to resolve complaints. Call 1800 880 052. The Government’s National Customer Service Line. Call 1800 805 260.

What to do if I want a private room to see my consultant?

Please ask you consultant at any stage if you would feel more comfortable talking in a private room. Your consultant will then organise a private space for you.

What to do if I cannot attend my appointment?

Please notify you consultant prior to your appointment if you can not attend. Either call your consultant directly or ring the call centre on 1300 139 920 or email us via hello@campbellpage.org.au

What to do if I am running late for my appointment

Please call your consultant as soon as you know you will be running late or ring the call centre on 1300 139 920 or email us viahello@campbellpage.org.au

What to do if I miss my job search requirement

You will need to speak directly with your consultant if you miss your job search. You can also ring the call centre on 1300 139 920 or email us viahello@campbellpage.org.au

What is an ESAt

An ESAt is a report Centrelink complete to advise your employment provider of your medical conditions, barrier to employment and the hours per week Centrelink deem suitable for you.

Why do I have a job plan?

A job plan is a mandatory document that outlines your mutual obligations (if you are receiving an activity tested payment from Centrelink eg: job seeker payment). Some customers don’t have mutual obligations however we still complete a job plan. The Job Plan will outline activities, such as applying for jobs and attending appointments with us. The job plan will also contain the assistance we are able to offer you in finding suitable employment.

Am I eligible for DES?

There are some eligibility requirements to receive our support. Check out the general eligibility requirements for DES here. The best way to determine your eligibility is to get in touch with our team, so that we can understand your personal circumstances and discuss your options. Visit our Contact Us page or call us on 1300 139 920.

Can you help me find a job if I have a disability/health condition/injury but don’t receive government benefits?

There are some eligibility requirements to receive our support. From 1 July 2021 , you will no longer be eligible for DES if you are:

  • assessed as being able to work 30 hours or more per week; or
  • not receiving income support or a pension (unless you are an Eligible School Leaver, Special Class Client, or you're undertaking Work Assist or a Program of Support).
Check out the general eligibility requirements for DES here. The best way to determine your eligibility is to get in touch with our team, so that we can understand your personal circumstances and discuss your options. Visit our Contact Us page or call us on 1300 139 920.

Still have questions?

Give us call or send us a message and one of our friendly team members will be in touch shortly.
Or download our DES Information pack.

Give our team a call on 1300 139 920

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